Sunday 11 Dec 2016

Customer Support

We offer technical support for 6 months since the date of purchase to every customer. Our contact email is support@myext.eu

It may take up to 72 hours for us to process your request and reply to your email. This has to do with large amount of emails we are getting every day. We will do our best to help you as soon as possible. Thank you.

Before contacting us please make sure to check the FAQ section below and the Documentation for answers to common questions. If your question is not listed here we'll be happy to help!

 

Frequently Asked Questions

General

1. How can I download the extension I purchased?

2. How many site licences do I get?

 

Activation

1. Could you send me an activation key?

2. I moved my website to another hosting/domain. Activation doesn't work anymore.

 

Template-specific

1. When filter results are output the categories are displayed in the upper part of the page. How to remove them?

2. How to display a message “Sorry, no matches found” upon unsuccessful search query when there are no products that match filter parameters?

3. The filter disappears after a search has been made.

4. How to make checkbox-colors work?

 

Module

1. Can I change the looks of the module so it would match my website theme?

2. How can I change the description on the search button?

3. Is it possible to use custom fields of your plugin type as cart attribute? And can the final price of the product be altered depending on the checked options?

 

Other

1. I have thousands of products in my shop. Do I have to assign parameters manually?!

2. Can you help make the filter look nicer?

 

Answers

How can I download the extension I purchased?

Please visit the page you bought the extension from and you'll see a download button under the Buy button. Make sure you are logged in to your account, otherwise you won't see the download button!


If you paid for your order and there is no download button please contact us and we'll resolve this issue as soon as possible.

 

How many site licences do I get?

You can use our extensions on as many of your sites as you want, we currently have an unlimited domains policy. You get free updates, activation keys for any of your domains and technical support during 6 months since the date of purchase. 

 

Could you send me an activation key?

You will need to activate the extension yourself. Activation process is simple and it's described here.

 

I moved my website to another hosting/domain. Activation doesn't work anymore.

Repeat the activation process as described here. You will need to repeat this process every time you move to a new hosting or change domain.

 

Please note that you also need to activate our extensions for every site where you are using them.

 

When filter results are output the categories are displayed in the upper part of the page. How to remove them?

Virtuemart category layout template is responsible for this output. To change the category mapping for version 2.0.12 and above follow the tips below:
Locate the file: "/components/com _virtuemart/views/category/tmpl/default.php" (or the same file in your template/html folder):
change if ($this->category->haschildren) {  to if ($this->category->haschildren && !JRequest::getBool('search')) {

 

How to display a message “Sorry, no matches found” upon unsuccessful search query when there are no products that match filter parameters?

You will need to modify the Virtuemart category layout template file "/components/com _virtuemart/views/category/tmpl/default.php" (or the same file in your template/html folder).


Locate this code in the mentioned file:

 

} elseif ($this->search !== NULL) {
echo JText::_ ('COM_VIRTUEMART_NO_RESULT') . ($this->keyword ? ' : (' . $this->keyword . ')' : '');
}

 

and right after it insert:

elseif(JRequest::getBool('search')){
echo 'Sorry, no matches found. You will be automatically redirected to the catalogue.'; // Message - change to what you like
echo '<script type="text/javascript"> setTimeout(function(){window.location.href = "/";}, 3000);</script>'; // Redirects to main page after 3 seconds
}

 

Done.

 

The filter disappears after a search has been made

This can happen if you didn't create a search results page. Create a hidden menu item of Virtuemart Category layout type. Set category level to top level category, give it a desired title and alias and save. Publish the module in this menu item.

 

How to make checkbox-colors work?

You will need to modify the file "layout.css" of your template. Add the following line:

 

.values-named label.COLOR span.color { background-color:#; }


Replace COLOR with the name of the color that you will be using (for example Blue) and after the # add the hexadec color code, for example for blue you would add 0000FF or 00F.

 

This way you can add as many colors as you'd like to use. Make sure custom field values correspond to the names of the colors you've defined in the .css file

 

Can I change the looks of the module so it would match my website theme?

Sure, you can change the way the module looks by means of CSS. Many of our customers change the styling to their liking with no problems. Unfortunately we cannot help you with front-end development, so changing the looks is up to you. Styling is easy and you should be able to handle it. 

 

How can I change the description on the search button?

Go to Language Manager -> Overrides tab, search for constant MOD_VMCUSTOM_PARAM_FILTER_SEARCH and define a new value for it.

 

Is it possible to use custom fields of your plugin type as cart attribute? And can the final price of the product be altered depending on the checked options?

Yes it is possible to use custom fields of our plugin type as cart attribute. To do that simply set cart attribute option to "Yes" in the required field options. But the final price of the product cannot be altered using our custom fields!

 

I have thousands of products in my shop. Do I have to assign parameters manually?!

Of course not. You will need to use one of the data export/import components such as CSVI. We have compatible components listed in this section. Please note that we are unable to assist you with those components. Should you have any questions regarding their functionality and "how-to-operate" questions please ask the developers of those components. For instance, CSVI even has an instructions page dedicated to our Product Filter.

 

Can you help make the filter look nicer?

Yes, we can assist with styling. Please send us an email about what you need to get done and how you want your modules to look, and we'll see how we can help.

 

== Please note, we won't be able to help with the following ==

1.. Data Import/export using CSVI.

2. Anything not associated with our products, i.e. support of other components

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